I've been trying to refill my prescription for Lipitor for over a week now. Of course this was prescribed for me at the time of my heart attack in November.
There have been several phone calls made and several reasons given for the delay; they needed a new prescription from my doctor in this county (I had the procedure in a different hospital), then they needed the prescription from my primary care physician, etc. All these requests were fulfilled, yet still the authorization was not forthcoming and I could not obtain the Lipitor; which on the insert for the drug it says "Don't miss a dose by God, or your heart will seize up like the valves on your car engine", or something equally distressing.
After speaking with my primary care physician's office's receptionist (cripes, whatever happen to "doc") yesterday, I felt assured that my Lipitor would be waiting for me today at the pharmacy.
Ha haha ha.
I step up to the counter, after waiting already for 20 minutes. The part-time girl is there, who doesn't know me or anything else that's going on...and she asks the ceremonial question, "Can I help you?" and I respond with the traditional answer, "Yes, I'm here to blah blah blah", etc. etc. and so forth.
And she comes back and says, "there's no record of your prescription at all. Not on the computer, or anywhere." And I smile and nod and say, "Of course there isn't. Why would there be?".
She cocked her head questioningly and I smiled again and told her it was okay and not to worry...I'd talk to Alan (my pharmacist for 23 years)about it.
After the required 15 minute friendly conversation...because in a town the size of T-burg, there's no business before friendship, dear Mr. Tubbs decided to make a phone call and find out what the hold up was all about.
He is the sweetest man, and even when I'm running 45 minutes behind schedule, it breaks my heart if I can't spend those few minutes "chewin' the fat" with him...but he spent a few minutes speaking to the voice on the other end of the line, in his charming but mildly sarcastic way, and I was able to deduce quite quickly from my end and his side-glances that my huge and glaring mistake here was that I had the misguided and misinformed miseducation in not receiving prior authorization for my heart attack...[[EMOTICON:STUNNED1]
I listened intently as he very gently guided the person's mind around to the concept they were missing in the general gist of things here; "Oh, you mean her emergency heart procedure?" He has a gift.
So, I will have my Lipitor soon, but Alan also assured me my life is not in danger if I miss a couple doses..he's a good guy to have around.